Refund policy

Last updated: Friday, August 14, 2026

All sales through The Village Post Office are final. Because each Village Post mailing is prepared and personalized ahead of its mailing date, we do not offer refunds, returns, or exchanges on any order, subscription charge, or individual mailing once it has been processed.

Subscription Cancellations
You may cancel your subscription at any time to stop future billing. Canceling stops the next scheduled charge and mailing but does not refund any payment already made — you'll continue to receive any mailing that was already paid for and is in preparation.

Damaged or Lost in Transit
If your mailing arrives damaged or never arrives, contact us at kim@thevillagepostoffice.com within 30 days of the expected delivery date and we'll send a replacement at no charge. This is the one exception to our all-sales-final policy.

Questions
If you have questions about this policy, reach us at kim@thevillagepostoffice.com.